Your Privacy Is Our Responsibility

This Privacy Policy ("Policy") governs all matters related to the collection, use, storage, and sharing of information between the 2l89 platform ("we", "our", "service") and its users ("you", "your"). By using our service, you accept the terms of this Policy. Please read it carefully, as it contains important information about how your data is handled.

2l89 believes that transparency and accountability are the foundation of a trustworthy online service. We therefore clearly set out what information is collected, why it is collected, and how it is kept secure.

In this Policy, "personal information" means any information that can directly or indirectly identify a specific individual — such as name, email address, phone number, financial details, and device identifiers.

This Policy applies in all of the following situations:

• When browsing or using the 2l89 website (https://2l89.lat).
• When registering and managing an account.
• When completing a deposit, withdrawal, or any other financial transaction.
• When contacting our customer support team.
• When participating in promotional offers or bonus programs.

2l89 only collects information that is necessary to operate our service. The types of information we collect are described below:

2.1 Information You Provide Directly

When you create an account or use our platform, the information you provide yourself includes:

• Full name and date of birth (for age verification).
• Email address and mobile number.
• Bangladeshi National ID or passport details (for identity verification).
• Payment information — bKash, Nagad, or Rocket number; bank account details.
• Any information or messages provided when contacting customer support.

2.2 Automatically Collected Information

When you use our platform, certain technical information is collected automatically:

• IP address and device type.
• Browser type and version.
• Operating system.
• Page visit time and duration.
• Referral URL (where you came from before visiting our site).
• Cookie and session-related data (see Section 8 for details).

2.3 Information Received from Third Parties

For the purposes of fraud prevention and identity verification, we may sometimes collect supplementary information from trusted third parties, always within the limits of applicable law.

2l89 uses your information only for the following legitimate purposes:

• Account management: To create, verify, and maintain your account.
• Service delivery: To run gaming and betting services without interruption.
• Financial transaction processing: To securely complete deposit and withdrawal requests.
• Age and identity verification: To ensure responsible gaming (for users aged 21 and above only).
• Customer support: To respond to your complaints or questions.
• Security and fraud prevention: To protect accounts and prevent money laundering.
• Service improvement: For analytical purposes to further enhance the platform experience.
• Legal obligations: To comply with applicable laws and regulations.

We do not use your information beyond the purposes listed above, and we do not sell it to any third party.

2l89 never sells or rents your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with selected third-party service providers for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technical services. These partners receive only the information needed to complete a specific service and are bound by strict confidentiality agreements.

4.2 Legal Obligations

Information may be disclosed to comply with lawful directives from government authorities or courts under applicable Bangladeshi law.

4.3 Fraud and Money Laundering Prevention

Relevant information may be shared with the appropriate authorities for anti-money laundering (AML) and fraud prevention purposes.

4.4 Business Transfers

In the event of a sale, merger, or acquisition of any part of the business, your information may be transferred. In such cases, we will notify you in advance and the new operator will be bound by this Policy.

To ensure the security of your information, 2l89 takes multiple technical and administrative protective measures:

• SSL/TLS encryption: All data exchanged on the website is transmitted over an encrypted connection.
• Data encryption: Sensitive data stored on our systems (especially financial information) is kept in an encrypted format.
• Access controls: Only authorised personnel can access sensitive information.
• Security audits: System security checks and updates are carried out on a regular basis.
• Firewall and intrusion detection: Advanced technology is used to prevent unauthorised access.

While we take every measure to ensure security, no method of transmitting information over the internet can be guaranteed to be 100% secure. We continuously work to improve our security systems.

We retain your personal information only for as long as necessary:

• Your full information is retained for as long as your account remains active.
• After account closure, certain information may be retained for a defined period to meet legal and regulatory requirements.
• Financial transaction records are retained for the period required under anti-money laundering laws.
• Once the above periods have passed, information is securely deleted or anonymised.

As a user of our platform, you have the following rights:

7.1 Right to Access

You may request to know what information we hold about you at any time. Send such requests to [email protected].

7.2 Right to Rectification

If any of your information is incorrect, you may request a correction. This can be done through your account settings or by contacting the support team.

7.3 Right to Erasure

In certain circumstances, you have the right to request that your information be deleted. However, some information may need to be retained for a defined period due to legal obligations.

7.4 Right to Object to Processing

You have the right to object to your information being used for marketing purposes. Marketing communications can be turned off from your account settings.

7.5 Right to Data Portability

You may request to receive information relating to yourself in a structured format. Please contact the support team regarding this.

2l89 uses cookies and similar technologies to improve your browsing experience. The types of cookies we use:

8.1 Essential Cookies

These cookies are required for the core functionality of the site — maintaining login sessions, ensuring security, and saving form data. Without them, the site cannot function properly.

8.2 Functional Cookies

These cookies are used to remember your preferences (language, layout). They make your experience more personalised.

8.3 Analytical Cookies

These cookies are used to collect anonymous statistics to understand which parts of the site are used most and how improvements can be made.

You can control or reject cookies through your browser settings. However, disabling essential cookies will prevent some features of the site from working.

2l89 strictly prohibits providing services to anyone under the age of 21. We do not intentionally collect any information from minors. If we become aware that a minor has used our service, we will immediately close that account and delete the associated information.

Age is verified at the time of account registration, and users may be asked to present a National ID or other government-issued identification if required.

Our platform may have integrations with payment gateway providers or game developers. These third-party services have their own privacy policies and we are not responsible for how they manage information. We recommend that you also read their privacy policies.

2l89 reserves the right to amend this Privacy Policy at any time. In the case of significant changes, we will notify you in the following ways:

• By displaying a clear notice on the website.
• By sending a notification to your registered email address.

Continued use of the service after any changes will be considered acceptance of the revised Policy. We therefore recommend reviewing this Policy regularly.

If you have any questions, concerns, or requests relating to this Privacy Policy, please get in touch with us. The 2l89 data protection team will review your request in a timely manner.