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2l89's complete FAQ
Find answers to all your questions about deposits, withdrawals, mobile play, cricket betting, and the VIP program here.
When a question comes to mind while using 2l89, this page is your first stop. How to play on mobile, how to deposit with bKash or Nagad, how to understand cricket betting markets, or how much VIP cashback you can earn — detailed and straightforward answers on all these topics are laid out here. Browse the questions grouped into five categories and clear up any doubts.
All FAQs
Mobile Use
2l89 works on all modern smartphones and tablets — both Android and iOS. Open the site directly from Chrome, Firefox, or Safari. No separate app download is needed. The page adjusts automatically to any screen size, so you can play comfortably even on a small phone.
On Chrome, open the site and tap the three-dot (menu) icon at the top, then choose "Add to Home screen". On Safari, tap the Share button and select "Add to Home Screen". After that, tapping the icon will open the site directly — just like an app.
When the connection returns, refresh the page and log in again. The results of most casino game rounds already in progress are saved on the server; you can view that round in your game history after reconnecting. For sports bets, if any bet was not confirmed, contact the support team — they are available 24 hours to help.
Yes. The 2l89 mobile version and desktop version share the same account, the same balance, and the same game library. Deposits, withdrawals, bonus claims, VIP dashboard — everything can be done from a mobile browser. Only some menus are arranged slightly differently due to the smaller screen.
Responsible Gambling
If you feel gambling is having a negative impact on your life, contact 2l89's live chat or [email protected] right away. Our support team will help you set deposit limits or use the self-exclusion option. You can also seek advice from a professional counsellor independently.
No. 2l89 is for people aged 21 or older only. Your age is verified when you open an account. We strictly follow this rule for the protection of minors. If there is any doubt, the support team may request identity verification.
Let the support team know via live chat or email that you want to set a daily, weekly, or monthly deposit limit. Once set, the limit takes effect immediately. If it is increased, it takes effect after a cooling-off period, so that decisions are not made impulsively.
Cooling-off means temporarily pausing your account for a set period (for example, 1–30 days). Self-exclusion means blocking access to your account for a longer period (for example, 3–12 months). Both options are free and can be activated through the support team.
Some common signs: placing larger bets to recover losses, spending beyond your means, neglecting family or work, feeling restless when unable to gamble. If you notice any of these signs in yourself, take a break and speak with the support team.
Deposit Questions
Go to the cashier page and select bKash as the payment method. Enter the deposit amount and your bKash number as instructed. Then confirm the payment through your bKash app or by dialling *247#. If successful, your balance will update quickly. The minimum deposit amount is ৳300.
Yes, Nagad is fully supported. Select Nagad in the cashier, enter the amount, and complete the transaction using the Nagad app or *167#. Deposits via Nagad are generally credited to your account instantly. The minimum deposit amount here is also ৳300.
2l89 itself does not charge any separate fee for deposits. However, your mobile banking provider (such as bKash, Nagad, or Rocket) may charge a small transaction fee according to their own terms. For bank transfers, the bank's own charges may also apply — check directly with your bank.
For all payment methods — bKash, Nagad, Rocket, and bank transfer — the minimum deposit amount is the same: ৳300. If you try to deposit less than this, the system will not approve it. For your first deposit, you will receive a 100% bonus (up to a maximum of ৳10,000).
Deposits are usually instant. If your balance has not increased after a while, take the transaction reference number from your mobile banking app and send it via live chat or to [email protected]. The support team will verify and resolve the issue promptly.
Cricket & Sports Betting
Decimal odds represent your total return (including your stake) per unit staked. For example, odds of 2.50 mean you get a total return of ৳250 for every ৳100 bet — meaning a profit of ৳150. Odds of 1.50 mean ৳150 total for a ৳100 bet (profit of ৳50). The higher the number, the greater the potential win — but the lower the chance of winning.
In an accumulator, you bet on multiple matches at once and the odds of each outcome are multiplied together. For example, if three bets have odds of 1.8, 2.0, and 1.5 — the total odds will be 1.8 × 2.0 × 1.5 = 5.4. If even one bet is wrong, the entire accumulator is lost, so the risk is higher — but if successful, the return is much larger.
Yes, 2l89 offers various markets on BPL, T20 World Cup, IPL, and international cricket matches including ICC tournaments. For example, a Bangladesh vs India match may have markets like match winner, total runs, or wickets. Check the sports section for available events.
Live betting lets you place bets in real time while a match is in progress. Odds change continuously based on the match situation. New markets may open at exciting moments — such as after an over ends or a wicket falls. A stable internet connection gives the best live betting experience.
VIP Program
VIP members receive weekly cashback ranging from 0.2% to 0.8% depending on their tier. Higher tiers get priority support, special promotional offers, and personal account management. Overall, the VIP program is designed to reward the loyalty of regular players.
Your VIP level is reviewed automatically through regular play and continued activity. The more active you are, the sooner the opportunity to move to the next tier arises. It is possible to progress from Bronze up through Silver, Gold, and all the way to the highest level, Platinum.
Weekly cashback is added to your account at a set time each week. It is calculated based on that week's activity. You can receive up to 0.2% weekly cashback at Bronze tier, 0.4% at Silver, 0.6% at Gold, and 0.8% at Platinum. Cashback is added directly as usable balance.
There are four VIP levels at 2l89:
Bronze: the first level, up to 0.2% weekly cashback.
Silver: the second level, up to 0.4% weekly cashback.
Gold: the third level, up to 0.6% weekly cashback.
Platinum: the highest level, up to 0.8% weekly cashback and the best exclusive benefits.
Bronze: the first level, up to 0.2% weekly cashback.
Silver: the second level, up to 0.4% weekly cashback.
Gold: the third level, up to 0.6% weekly cashback.
Platinum: the highest level, up to 0.8% weekly cashback and the best exclusive benefits.
No, there is no need to apply separately. From the moment you open an account at 2l89, you automatically become part of the VIP program. Your level is evaluated progressively based on regular play and activity. Contact support to learn more about your VIP status and cashback.
Have more questions?
If the answers above don't help, our support team is ready to assist in Bengali and English, 24 hours a day, seven days a week.
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